Features Aplenty

A small sampling of what we have to offer...

Admin Portal

Created just for account managers, a dedicated portal that lets you control your phone system with full drag and drop functionality. 

Announcements

Create custom announcements to be played while customers are on hold. 

Busy Lamp on Phones (BLF) 

Show status of your extensions with a glance at the phone - great for receptionists! 
  

Call Announce 

Call Announce whispers an audible version of the custom tag to you before the call is connected. 

Call Conference

 Add a second outgoing call to an already connected call (Three-way calling).

Call Continuity

Call Continuity from Audian makes sure that you’ll never have VoIP service interruption – even if the power goes out!

Call Forwarding

Redirect calls to your mobile or other phone so you won't miss any calls.

Call Group

Calls can be forwarded to multiple extensions that will ring simultaneously.  

Call Hold

Easily put a call on hold while you answer another call. 
  

Call Logs

Provides detailed business VoIP call records by extension or account.

Call Monitoring

An essential training feature to monitor and improve employee performance.

Call Park

“Park” a call in a “spot” and have the call retrieved by another extension on the account.

Call Pass

Transfer calls that were taken on your cell phone back to your desk phone without interruption. 

Call Queue

Incoming calls are placed in a call queue until they can be answered.  

Call Screening

Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller. 

Call Transfer

Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly). 

Call Waiting

Be notified when someone else is trying to call if you are already on a call. 

Caller ID

Know who's calling before you answer.
   

Caller ID Block

Block your caller ID from being displayed on outband calls.

Cell Phone Integration

Forward calls to cell phones and use VoIP functions from cell phones. 

Cloud PBX

Because Audian's VoIP service and features are hosted in the cloud, there's no equipment to buy.  

Call Recording Services

Automatically record company phone calls and save them securely. Basic service includes 500 hours of recording time.

Conference Bridge

Set up a conference call with up to 30 people using a pre-assigned call-in number.

Custom Tagging

Easily identify orign of incoming calls by adding a unique tag to each published phone number.
   

Custom Directory Free

Create custom directories for seaching by callers to include only sales or support as examples.

Dashboard

Provide real time status of all extensions within your cloud PBX.

Directory Assistance (411)* 

Directory Assistance (411) is an included VoIP feature from Audian that allows you to gather information from listings. 

Do Not Disturb

Callers go directly to voicemail when you don’t want to be disturbed. 

Dynamic Caller ID

Present any phone number on your account as your outbound caller ID. 

Emergency Assistance (911)

Set an address for individual extensions or your entire account so that responders know where to send help in the event of an emergency. 

Follow Me

Calls can be forwarded to multiple numbers that will ring in a designated sequence. 

Local Number Portability (LNP) 

Keep an existing phone number by porting it from your current provider. 

Local Number

Portray a local presence in any additional market by publishing a local phone number in any area code. 

Long Distance (Lower 48)

Long Distance included in pricing plan to all lower 48 states. 

Main Company Number

This number is attached to the main Virtual Receptionist to allow incoming callers to reach the appropriate department or individual by selecting an option from a menu. 

Many Devices on 1 Extension 

You can use up to three different phones on the same Audian extension.
  
  

Music on Hold 

Audian customers have the option of uploading their own music or customizing recordings.

Multi Branch Routing

Route calls for free between office locations without expensive and complicated multi‐server connections. 

Never Miss a Call

Never Miss a Call allows you to customize VoIP call settings so that you always stay connected no matter where you are. 

On‐Demand Call Recording

Record what you want, when you want. Basic extension recording service includes 15 hours of recording time. 

Paging Group

Broadcast an announcement to your entire team – or just those paging groups you’ve selected.

Paperless Fax

Paperless Fax lets you send and receive faxes without a fax machine.

Seven‐Digit Dialing 

Set a default area code for your VoIP extension or account and make numbers in that location even easier to dial. 

Simultaneous Ring 

Configure your cell phone or other type of desk phone to ring as soon as a call comes in.

Time Routing 

Configure your phones to automatically route and respond based on business hours or times. 
    

Toll Free Number

Toll Free Numbers allow you to be reached by anyone in the US and Canada without the caller incurring any long distance charges. 

Unified Inbox

Manage your voice, fax, and email messages from a single inbox in your email client. 
   

User Portal 

End-users configure and manage their own business VoIP service through an easy-to-use web interface.
   

Virtual Mailbox 

Used to gather voicemail messages for a particular function or for employees that do not need full phone service.

Virtual Receptionist

The Audian Virtual Receptionist is a free feature included with every Unlimited Extension account that streamlines efficiency for your business. 

Voicemail

VoIP Voicemail is a cloud PBX voicemail feature that allows you to securely check your messages from anywhere, even online. 

Voicemail to Email  

Receive voicemail as an .mp3 file (audio file) attached to email.

Wake Up Calls

Create a wake up call to ring a phone at a certain time and date. 
   

Work From Anywhere 

The work‐from‐anywhere feature of Audian’s business phone service allows employees to stay connected, no matter where they are.