Privacy Policy

Scope of This Notice

This Privacy Policy is to inform you of the Audian, Inc. (Audian) privacy practices.

In accordance with Section 222 of the Communications Act and the Federal Communications

Commission’s (“FCC”) Protecting Customer Information Rules (47 C.F.R. § 64.2001, et seq.), Audian has established the policies and procedures outlined below for collecting, accessing, using, and storing Customer Proprietary Information (“Customer PI”).

Our Commitment to Privacy

At Audian, your privacy is important to us. We have provided this Privacy Policy in order to explain the way your Customer PI is collected, used, and disclosed.

The Information We Collect

This Privacy Policy applies to all information collected by or which you submit to Audian, whether on our websites, through our mobile or other proprietary applications, by fax, e-mail, phone or otherwise, or as a customer of our services during the course of providing telecommunications services, including Customer PI.

Customer PI is certain customer information obtained by a telecommunications provider during the course of providing telecommunications services to a customer. Customer PI includes (i) individually identifiable customer proprietary network information (“CPNI”); (ii) personally identifiable information (“PII”); and (iii) the content of communications.

  1. CPNI refers to information relating to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier.  Examples of CPNI include information typically available from telephone-related details on a monthly bill such as the types of services purchased by a customer, numbers called, duration of calls, directory-assistance charges, calling patterns, call detail information, web browsing history, application usage history, and the functional equivalents, geo-location information, IP addresses and domain name information, MAC addresses and other device identifiers, traffic statistics, port information, customer premises equipment and other customer-device information.
  1. PII refers to any information that is linked or reasonably linkable to an individual or device.  Examples of PII include name, physical address, e-mail address, telephone number, other physical or online contact information, date of birth, Social Security Number, government-issued identifiers, financial information, unique device identifiers, IP addresses, and persistent or unique advertising identifiers.
  1. Content of communications refers to any part of the substance, purport or meaning of a communication.  Examples of content of communications include the text of an email or instant message, streaming video content, audiovisual content from a video chat, maps from a ride-share app, application header, communications on social media, search terms, website comments, items in shopping carts, application payload of an IP packet, and voice recordings.

Audian may collect all the types of Costumer PI described above in connection with the contracting and provision of the telecommunications services it provides to its customers, as well as when its customers communicate with Audian. The collection may occur either directly from you or from your use of the Audian services.

Using Your Personal Information

It is the policy of Audian not to use Customer PI for any activity other than that permitted by applicable law and in accordance with your choice. The Customer PI collected by Audian is disclosed, accessed and used exclusively for the following purposes:

  • The provision of the telecommunications services contracted by you or in the provision of services necessary to the provision of such service;
  • To initiate, render, bill, and collect for Audian’s telecommunications and related services;
  • Audian marketing campaigns as allowed by applicable law;
  • Create and maintain your accounts;
  • Process, fulfill, and follow-up on your orders;
  • Register your services;
  • Answer your questions;
  • Register you in programs (per your request);
  • Send you information, including promotional emails, surveys, information related to your account and the products or services you purchased from us;
  • To protect the rights or property of Audian, or to protect users of the telecommunications service and other providers from fraudulent, abusive, or unlawful use of Audian’s service;
  • To provide any inbound marketing, referral or administrative services to you for the duration of a real-time interaction, provided that such interaction was initiated by you;
  • To provide location information and/or non-sensitive Customer PI information to:
    • A public safety answering point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility, in order to respond to the user’s request for emergency services;
    • Inform the user’s legal guardian or members of the user’s immediate family of the user’s location in an emergency situation that involves the risk of death or serious physical harm; or
    • Providers of information or database management services solely for purposes of assisting in the delivery of emergency services in response to an emergency.
  • As otherwise required or authorized by law.

We also use this Customer PI to better understand your needs and interests, to improve our service, and to personalize communications.

Sharing Your Personal Information

Audian may share Customer PI to other parties, such as affiliates, vendors and agents, when necessary to conduct a legitimate business activity related to the services provided by Audian to you and in connection with the purposes indicated in this Notice.  Audian may disclose your personal information to third-parties under any of the following circumstances:

  • As necessary to process and fulfill orders, to conduct billing/credit card processing, to provide our services, and for e-mail housing
  • To our service providers, including third- party vendors, service providers, contractors or agents who perform functions on our behalf
  • We may share aggregate and de-identified information about users with third parties for marketing, advertising, research or similar purposes
  • As required by law.

Audian does not market or sell Customer PI information to any third party.

Your rights regarding Customer PI

Audian will not use, disclose, or permit access to Customer PI without the approval of a customer to the extent required by applicable law.  By contracting with Audian and using the telecommunications services provided by it, Customer agrees that Audian may use Customer PI indicated as provided for in this Privacy Notice and for the purposes detailed herein.

If the Customer does not agree or at any time desires to withdraw or limit the approval for Audian to use Customer PI pursuant to this Privacy Notice, Customer may opt-out at any time to the extent allowed by law by contacting us at:

A Customer’s denial or withdrawal of approval to use, disclose, or permit access to Customer PI will not affect the provision of any telecommunications services of which he or she is a customer.

Any grant, denial or withdrawal of approval for the use, disclosure, or permission of access to Customer PI is valid and will remain in effect until the customer affirmatively revokes such grant, denial, or withdrawal, and Audian hereby informs the customer of their right to deny or withdraw access to such Customer PI at any time.

Audian does not and will not collect or use any sensitive Customer PI for which it requires customer approval without first obtaining opt-in approval to the extent such approval is required by law.

Customer PI Security

Audian follows reasonable data security practices to prevent unauthorized use, disclosure or access to Customer PI. However, Audian cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose Customer PI.

Customer and Law Enforcement Notification of Unauthorized Disclosure

Audian will notify affected customers of any breach without unreasonable delay and in any event no later than 30 calendar days after it reasonably determines that a breach has occurred, subject to law enforcement needs, unless Audian can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach.

Audian will notify the FCC of any breach affecting 5,000 or more customers no later than 7 business days after reasonably determining that a breach has occurred and at least 3 business days before notification to the affected customers, unless Audian can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach. Audian will notify the FCC of any breach affecting fewer than 5,000 customers without unreasonable delay and no later than 30 calendar days after it reasonably determines that a breach has occurred, unless Audian can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach.

Audian will notify the Federal Bureau of Investigation (FBI) and the U.S. Secret Service (Secret Service) of a breach that affects 5,000 or more customers no later than 7 business days after Audian reasonably determines that such a breach has occurred and at least 3 business days before notification to the affected customers, unless Audian can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach.

Audian shall maintain records of discovered breaches for a period of at least two years.

Cookies and Other Browser Information

We and our service providers use cookies and other tracking mechanisms to track information about your use of our websites and services. We may combine this information with other personal information we collect from you.

We may automatically collect the following information about your use of our website or services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our websites and or use our services; and the referring URL, or the webpage that led you to our site. We also may collect the following information about your use of our mobile application: mobile device ID; location and language information; device name and model; operating system type, name, and version; your activities within the application; and the length of time that you are logged into our application. Please see the section “Cookies and other Tracking Mechanisms” below for more information about our use of cookies and other tracking mechanisms.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. We may use cookies to make it easier for you to navigate our websites and services, to customize the content and services we make available to you, to enable a faster log-in process, or to track your activities at our websites. All sections of Audian’s websites where you are prompted to log in or that are customizable require your browser to accept cookies. If you do not want your information to be stored by cookies, you can configure your browser so that it always rejects these cookies or asks you each time if you accept them or not. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use certain services or features of our websites if you disable cookies.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We, or our service providers, may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our websites to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage.

We, and our service providers, also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third Parties. We use automated devices and applications, such as Google Analytics, to evaluate usage of our websites and, to the extent permitted, our services and proprietary applications. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. We may also engage third parties to track and analyze website data. We use the data collected by such third parties to help us administer and improve the quality of our website and to analyze website usage. Such third parties may combine the information that we provide about you with other information that they have collected. This Privacy Policy does not cover such third parties’ use of the data.

Our websites may contain links to other sites operated by third parties. Audian does not control the information collection of these third party sites; this Privacy Policy does not apply to such third-party sites. If you have questions about the data collection procedures of linked sites, please contact those companies directly.

Changes to this Privacy Statement

Audian reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Policy will be posted on this site. A notice will be posted on our homepage whenever this Privacy Policy is changed in a material way, and Audian will further send an email notification or through another means of active communication previously agreed upon by you.

  • This Privacy Policy was last amended on October 2017 updating our legal name to Audian, Inc.

How to Contact Us

Audian gives you the ability to access, modify or update your information at any time. Also, if you have any questions about any of these practices or Audian’s use of your Customer PI, please feel free to contact us by any method below:

11232 120th Ave NE # 206
Kirkland, Washington 98033
United States

  • Phone number: +18446116110
  • Email address: 411@audian.com
  • Fax number: +18447377375