CREATING THE PERFECT PHONE SYSTEM

Learn how to customize it perfectly to your needs!

Audian, Richard Gartenberg

What's the first thing that comes to mind when you think of 'Business Phone System Software'? Anything of note? It's our guess that your brain doesn't immediately jump to "Easy to Use" or "Simple and Intuitive". So we figured we'd try and change that!

We recently implemented a back-end software for our phone systems that lets you edit and create visual call flows with unprecedented ease.

Now what is a visual call flow? It is a flow diagram of how your phone system is set to operate. For example, when you call a number you can have it redirect to either a group of phones or to a robotic voice menu known as an IVR (ex: Press 1 for Sales, Press 2 for Customer Service, etc.). You could also set it up so calling a number will only ring certain phones or redirect to only certain people. You can even add your own custom hold music.

There are numerous benefits with this kind of approach. First off, your organization will increase efficiency –people won’t waste time forwarding calls to different departments or people. This will also help to alleviate customer frustration.

It also helps your credibility as a business. Every company wants to be as credible as possible, and when a customer hears a robotic voice system redirecting them, it gives the impression that your business is well developed and maintained.

Once you might have thought that setting up all the fancy menus and call redirects would be challenging, but the reality these days is it’s incredibly simple! Using our drag and drop menu it’s as easy as selecting what you want and dragging the option over.

So, what are you waiting for? Take your business to that next level and set up your own custom call system with Visual Call Flows!

Also check our new YouTube channel for a step-by-step video on how to set this up!